H. Account - Cable. The first thing you notice is how small the Stream box is. We would like to show you a description here but the site won’t allow us. The returns packaging is sent via Yodel and you should receive this within 10 workings days of your disconnection date or within 10 working days of your request. If you cancel your service, you will need to return your kit to Virgin Media. so ive upgraded my 200mb net and tivo box to the 1gb hub4 and tv360 kit. That’s why we’re currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. Not solved either. My Virgin Media. Quickstart is the quickest and easiest way to setup our services. so trying to explain anything to a human is. Virgin Mobile. SIM toolkit - Virgin Media Community - 5245119. Security matters. At least 30Mbps download speeds in every room or £100 one-off credit. Please can you confirm that the £40 c. But the email telling me to return them or else be charged, says the Value I might be charged is £zero for both items. When you see the ‘starting up’ screen, you can pull the tab out of the remote. walthamyank. Just joined. couldn't see where best to post this. Visit any Canada Post outlet and provide the following Post Return ID, PR890615. I did ask for a return slip from VM over 6 months ago when I told them I no longer use the digi box, and was promised a pre paid returns label and a drop off point to arrange a return, but nothing to date. . He showed me and gave me a copy of the return form and it only asks for the actual units and a remote. My Virgin Media app: Requires compatible Android 7. My VM account ended on 31st March. Excludes broadband faults and broadband network outages. Browse Virgin Media Virgin Media Community. Your experience matters. Watch in more rooms with 4K-ready Virgin TV 360 Mini boxes. This feels like a mass-send e-mail campaign / request. Virgin Fibre Areas only. Would it be possible to send a returns pack out to them? They don't remember their account number so can't use the online formYou can dial 150 from your virgin media home phone or dial 0345 454 1111 from any other phone. Unfortunately I have already recycled my old hub 3 at my local recycling centre and have a email as proof with time and date of doing so. Options. QuickStart, set up and connections. I realise that Virgin Media are under no obligation to treat a past customer as a new customer, but realistically, if I leave Virgin and then re-join a few weeks later, will they turn me down for a introductory deal?. Providing everything is set up correctly on your account you should receive an email via an automated system when processing your disconnection. If you don't return it they have a right to charge you for it. 4. After canceling your service, you need to return the Virgin media kit. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. 2 July 2015 at 2:05PM in Phones & TV. Alternatively, visit virg. 3) Possibly illegal - as you are selling something you know is not yours to sell. Existing Virgin Media customers will have to pay a fee in order. I got a message on my mobile with a number to ring so I can find out when they are close to my address to pick it up. I spoke with VM, and they sent me a return kit. If you don’t have a Collect+ letter we don’t need this kit back so please recycle. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. We would like to return it but we didn't a return box and now we are unsure what to do with it. Many thanks - 534135327. We would like to show you a description here but the site won’t allow us. in Networking and WiFi 3 weeks ago; Do I need to return kit? in Networking and WiFi 4 weeks ago; Return rooter in Networking and WiFi 23-09-2023; drops in. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. Sign in . My V6 box has been replaced by a 360 and 2 days later I. Networking and WiFi. Simply ring our friendly customer service team. Returning kit. If you don't pay that bill then it's just like any other bill from any other company. Stay safe online. My father was previously paying around £35-40 for 1gbps with internet, now paying £75 for 1gbps, netflix, cinema, sports & telephone, he asked me to find something better in the next 10 days due to the cooling period. Stay safe online. Networking and WiFi. Entertain me;. and Virgin Media really have no CLUE what they telling people. I informed Virgin I was leaving as moving to a new area, spoke to a person who processed the closure of my account, they informed me that since my equipment is very old that they would not require it back and that I am to dispose of it myself. for the parcel you sent back? This is your proof that you sent it. 34 and that this would be taken by direct debit. Control your services . The kit has not been sent, yet, i asked another three times but the kit has never been sent to me. . 0 once you have your Quickstart box. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. O2 shop or local council recycle yard. richardsch. I trust the bill will be cancelled when the kit. Put your modem and power cord into a suitable box with proper packaging protection to ship your device back to us. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. I would like to take a look on your behalf. And we know our customers, like you, are too. He has changed to new package/hub in last few months, everything fine but now is getting multiple emails regarding old Hub 3. 0 Kudos. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. . We would like to show you a description here but the site won’t allow us. return parcel was dropped off at yodel depot in alfreton derbys on 9th - 5332407. No setup fee. we provide and how you are permitted to use those . Virgin Media's vouchers provide television and smartphone enthusiasts in the United Kingdom with discounts on broadband services, Virgin Mobile plans, and more. Sign in . Virgin Media Kit Collection. Further exclusions & legal stuff apply. . Hi, We actually left Virgin Media in March this year but still have the TiVo box and router. I am now. 28 December 2011 at 1:11PM. I am going to send you a private message. End day it's virgin media's equipment. You’ll find support for everything, from setting up the Hub to fixing internet issues – and the latest broadband deals. In your Stream kit you’ll find everything you need to get the Stream box up and running. No, you can keep using the same phone you’ve always used. They said it should be 30 days to return so basically I hav. isn't big enough to take th. Some individual customers have claimed on here to have negotiated their own new customer 'return' deals in a shorter time. You can also email [email protected] would like to show you a description here but the site won’t allow us. Tip Set up all of your kit within 12. Plug the cables into the Hub. Virgin Media Price Guides. My address is very simple to find so it is not a case of getting sent into the wrong post box either. co. Sami93. QuickStart, set up and connections. A relative of ours recently passed away, they had virgin and were sent a new Hub 4 a while ago. If they won't do that, then you escalate the complaint to Ombudsman Services, and add a demand for compensation for the poor customer service. When can I expect it to arrive? I asked VM twice but was not told when to expect this return kit. The last one was today 17th July 2023, when you emailed me at at 08:06 this morning to inform her the equipment would be picked up today. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. We would like to show you a description here but the site won’t allow us. The Stream remote. Nobody welcomes a price increase, and we get that. SpeedWe would like to show you a description here but the site won’t allow us. For my surprise, in the package of the hub 5, was another package to return the hub 4. | Read 1,721-1,740 Reviews out of 71,552Excludes Essential broadband customers from 10 November 2022. It was all done correctly, out of contract, 30 days notice, etc, and as expected they asked for their Hub 3 to be returned. Today is the 4th time that they have cancelled the collection on the day it was supposed to be collected. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. The average coupon discount for new and returning Virgin Media customers is normally between 10% and 50% off, but some codes provide flat-rate savings instead. jpeg1. We would like to show you a description here but the site won’t allow us. your Boosters are paired. . I heard about companies outsourcing their customer service to 3rd party, it might work for the company saving monies but clearly it doesn’t work for the customer. Go to solution. the left and right are not communicating. @jp1955 This is really a problem for the previous tenant or the landlord depending on which was the VM account holder. Prior to moving out I already called Virgin Media and they said there is no need to order the returns equipment since an engineer(?) will pick it up for me. QuickStart, set up and connections. Options. Currently equipment returns have been paused due to lockdown. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. 35 minutes ago. The . Let me know if you have any further issues!Hello, I have been calling 4 times and submitting 3 times online requesting the return parcel. Phone. Your experience matters. Turn on and get connected. It has been very poorly attached and has caused damage. on 30-05-2023 22:29. Hi, this is really on behalf of my 85 year old dad. I cancelled Virgin and was told in WhatsApp and on My Virgin Media that my last bill was £4. Upgraded Virgin TV Go app – offers a boosted on the go experience that allows customers to pause a programme on one set top box and carry on watching it on their tablet in another room or on the move. I am very concerned that I cancelled service and was told return boxes would be with me in 10 days and it’s now been over 3 weeks, how can - 5146250. 2. . If you can get Quickstart, you can choose one of two delivery options. Sell them. Virgin Media Verified account. Then I for some reason go. agreement. You’ll find some simple step-by-step instructions telling you how to set up each of your services. on 25-11-2022 12:11. . Tip Set up all of your kit within 12. Given all the UK calls are recorded it will be verified that she told me to Bin it. Choose your package. After a week kit wasn't delivered and I contacted again the live chat asking for explanations and I've been told that no kit has been requested at my. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. | Read 1,721-1,740 Reviews out of 71,552Excludes Essential broadband customers from 10 November 2022. Pack our kit. I used to live in London and since I had to move home I chose to discontinue my broadband. When can I - 5311065. You’ll then be able to use your same old phone to make. If this means your account is left in credit we will send you a cheque for the amount you are owed, which you need to put into your bank or building society within 6. Joining in. Account - Mobile. The new fibre phone line is designed to work with the same phones as the old copper line. VIRGIN MEDIA customers need to be aware of a dangerous new scam designed to trick those already impacted by the ongoing fibre broadband and phone outage across parts of the UK by trying to scam. Browse Virgin Media Virgin Media Community. That’s because while you're with us, you rent your kit, rather than own it. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. I have requested multiple return kits and have now been told I will be charged £65 for the hub not being returned, also my account shows that I owe them 2 hubs (3 and 4) but we only have the hub 4 as our hub 3 was taken when the router was upgraded, please can someone get this return kit sent out, I will not be liable for this charge if. It's at least 7 years old! We would love. All our services will be set up so, once you’re in your. Finally, VM came out clean and said our numerous reconnection requests cannot be processed even tho the disconnection was your fault. |. Browse Virgin Media Virgin Media Community. We will send pre-paid packaging to the service address (unless specified and arranged otherwise) which you should receive around 10 days after your disconnection date for any equipment we have requested to be returned. Equipment (wireless devices/accessories) must be returned with the proper label to ensure efficient and accurate processing. Visit any Canada Post outlet and provide the following Post Return ID, PR890615. hi. Sort the first V6 box yourself > Let the 2nd V6 box upgrade itself > Install any Virgin TV 360 Mini box. Pop the telly on: check its set to the correct Input and Virgin TV’s playing. 1. You can get in touch with the team on 0800 952 2302. Switched. The tracking on Yodel says its still en-route. We would like to show you a description here but the site won’t allow us. Browse Virgin Media Virgin Media Community. 0 KudosI firstly contacted the live chat 12 days before my departure to return the TV stuffs and router and ordered the return kit. by eddie778 • Just joined. If you have trouble, do a DSAR request of the recording (held up to 6 months). They'll be able to guide you through all the relevant options so you'll be able to find the product that's exactly right for you. Where it says customer reference number either enter your Virgin Media account number, or the MAC address of the equipment being returned. how to install virgin broadband hubhow to install phonehow to return your kitHi I gave notice to cancel all vm services a number of weeks ago, but as yet i have not still received packaging to return kit. Stream is the new plug and play TV box from Virgin Media that lets you pick and choose your entertainment each month – and only pay. Staying in one placewrote: I've just left VM, and have my Hub3 and (approx 8 yrs old) TiVo box ready to return. I did this, using their pre-paid packaging and have a tracking confirmation that the package was received by VM three days ago. If we don’t get the requested kit back, then we may charge to replace it. hi. Now, the kit arrived but I have no subscription. away the old kit when they come round to do the upgrade. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. Alternatively, visit virg. Was moving house and because of timings around that moved while still paying Virgin for broadband at the old house. 3 weeks ago. Hi all, Before I lose my mind and get rid of Virgin altogether, can anyone help me! I moved and had an engineer come out and set up my new services, there was an issue with the hardware so he took it. we cancel our virgin media account after 18 months as we did not have good broadband speeds. That’s why we have a dedicated team to help you with this and answer any other questions you might have. Solved: Changing from national to international roaming - Virgin Media Community - 5248920. Same goes for my friend's address, because they told me someone will pick it up AND will contact both of us, I was told that there is. with Virgin Media and Virgin Media Payments. Phone. If you want to discuss Virgin Media products like TV or broadband, you'll need to speak to Virgin Media's customer service team. Am a little weary that if we recycle the kit that we might get billed for not returning it. r. Hi, I have had an email confirming my kit will be picked up on 8th December but before this has happened I have received a bill for £65 for non-return of kit! Today I have put the kit into the return packaging and taken it to a pick-up point. The lady on the phone said that I would not need to return the hub 4, I could keep it and return both routers if I decided to cancel VM. Hi thanks for your reply - you're very welcome! Any issues, please reach out once again. Y’all are right to be suspicious though!Scroll down and click on create new label. Virgin Phone Switchover. on 01-03-2023 08:38. Existing Virgin Media customers will have to pay a fee in order. If you do not return your kit, you will be charged for it as set out in our terms and conditions . Options. You’ll then be able to use your same old phone to make. I am putting a complaint in with ofcom along with all the evidence I have. If you cancel your service, you will need to return your kit to Virgin Media. Virgin Media; My Virgin Media; Shop;. 0 Kudos Reply. They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. I handed the new Hub 4 to the pickup shop (Collect+ Point) on the 29th of December, using the return label provided in the return kit. All you need to do is pick the category that best suits the broadband problems you're having and then follow the easy step-by-step instructions on the page. Thank you both for your input and trying to help. Hi there and welcome to Virgin Media’s Help & Support Youtube channel. SpeedVirgin media sent me a cheque when I didn’t return the router back. It is important that you read and understand the full terms and. Browse Virgin Media Virgin Media Community. When referring to “agreement” we mean all of these things. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. We cancelled his virgin media TV and broadband package a while ago but we've never had any work to send the hub or TiVo Box back. In addition i also emailed EquipmentReturns@virginmedia. Manage Your Account. Please look out for the purple envelope in the top right of your scre. When you’re booking your move, let us know if you want to choose a new package for your new home. Typically, extenders are linked through a wired port using an Ethernet cable. New 4K Ultra HD kit uses HDCP 2. Don’t plug the power cable into a plug socket yet. Go to Virgin Media support. Step by step guide to installing your Virgin Media broadband and Hub 3. The kit was collected and I received email confirmation of the collection. If it’s not a technical issue you need help with then we’re here to support you on. . I am now located in Scotland and I asked for the return kit to be sent to a different address way before the discontinuation of my service. Manage Your Account. Please DM me and deal with this properly. Have waited in all day kit not collected - 5223593. Once we cancel we got a letter asking us to. Fibre to the home - not actually me, btw. We would like to show you a description here but the site won’t allow us. If you are receiving download speeds of less than 30 Mbps, you may also find a WiFi Pod helpful. 5. Hi, Virgin media keep asking to return VM hub 4 router from my old account (ultimate oomph packaged now disconnected) or they will charge £65. Returned kit - Yodel lost parcel? on 25-03-2022 10:21. Returning. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for. So, whether you’re sadly leaving us or simply changing your package, we hope you’ll help us do our bit – by returning our kit so we can refurbish, reuse and recycle it wherever we can. i. Alternatively, contact CollectPlus for help sending your package. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. You can return our kit at no extra cost. we never really used the tv box and I throw it away many months ago. Sort this out please. Step 4. Thank you in. £8p/m extra or included with Gig1 or Volt. You can of course order your own here if you can return it to. Security matters. Stream from Virgin Media. When I cancelled my contract I arranged for the kit to be collected from my home on 12/1/23. They have just told me to take it to a recycling centre. Help with a refund for a bereaved account. | Read 60,341-60,360 Reviews out of 70,619We would like to show you a description here but the site won’t allow us. That has been confirmed and was going to arrive in 3 working days. I had a message about collecting my kit. Reply. We would like to show you a description here but the site won’t allow us. Hello, I have booked an appointment tomorrow with the collection team for the kit after my service disconnection,but unfortunately I have gone out of the town on emergency family situation,so I'm struggling to reschedule the appointment,so please anyone suggest me the proper way reschedule the appointment for the broadband kit. You can find loads of helpful information on the Virgin Media support site. Forum; Apps. If you're a Virgin Media customer who's received a new router, you can put your old router into the new one's package, pop on the label in the package, and post it back. None of the dates for collection were acceptable. 02. . The clerk will print the return label and process your return. Networking and WiFi. My Virgin Media App. totally mixed up text, email and the human operators - don't understand the English language. We would like to show you a description here but the site won’t allow us. So I suggest you set the kit aside somewhere out of the way and await contact from the previous account holder when they. A large Virgin box has been attached to the outside wall my house without my permission. An Ethernet cable – The. Virgin Media Help - Get help, tips and advice to m. Virgin Media Equipment Return Box Assemble New in May 2022From £ 38 a month. That is 56 minutes notice of a possible pick up. . Hi, I was told a return kit was being sent for my Hub 4 back on 13th Sept but nothing has arrived and we're moving out next week. hello007007 Posts: 149 Forumite. You might find a local Collect Plus. Missing components when returning box to Virgin Media. I am very concerned that I cancelled service and was told return boxes would be with me in 10 days and it’s now been over 3 weeks, how can - 5146250. Add Sky Cinema. Yet another return Envelope from |VM Since moving over to Stream,360+MiniBox safeley returned. There were no Collectplus return notes labels etc with new hub, so took it, not to be returned as per the setup booklet. 0 once you have your Quickstart box. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. We would like to show you a description here but the site won’t allow us. Kit return 5 hours ago Have waited in all. hello007007 Posts: 149 Forumite. That would be. 3. This includes: The Stream box. The contract was for 12 months and at the end of the contract I cancelled it. I terminated my Virgin Media service a few weeks ago. You can return your Virgin Media order for free through Yodel – simply stick the delivery label you received with your order onto your parcel, making sure to cover up or remove the original delivery information. but it doesn't work - 5285247. Hi Yicheng, Thanks for coming back to me on this one. Stay safe online. . 1 x router, 2 x vm tv boxes, plus of course associated power leads remotes etc. In. If we decide to do this, we’ll let you know. Account - Cable. however, I have a splitter with 4 connection. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Back a step. We would like to show you a description here but the site won’t allow us. in the box it gives. Does anyone know if it's possible to get the relevant paperwork e-mailed so I can print it off and return it in my own packaging as it's not like I'm short of boxes or b. Each time promised either it will be collected by. They were not required to return it but were asked to recycle it correctly. This model should not be allowed, or at least there should be a way to connect to a VM. services. I second this . My sister left Virgin Media in January 2023. . But they do acknowledge that seven calls seemed excessive – apparently, it was down to advisors trying to follow up. Step 3 - Label the box – a letter came with the. Having left virgin media in February I have tried multiple times to get returns packaging sent for the router. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Finally, VM came out clean and said our numerous reconnection requests cannot be processed even tho the disconnection was your fault. Options. returns. I guess the first lady I talked to misinterpreted it. Switch on your TV, then using your own TV remote press the Input, AV or Source button. Check your service status and turn on text notifications for issue updates, and run tests on your Virgin Media kit to make sure everything’s performing as it should. Well, I have some potentially good news for you, as Virgin Media O2 has just gone and announced a huge upgrade for one of its key channels for existing customers. Intelligent WiFi is designed to automatically sort out any WiFi issues around your home without you needing to. 0 or iOS 12 or later mobile or tablet. Virgin Media say its customer care team may contact customers after they’ve cancelled to try and ‘address the reasons why they’re leaving’ and once again, try and offer a ‘new package that best. . Kind regards, Ilyas. Options. You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. uk with your account number and area code (off the top of your bill) and your returns pack will arrive in 7 to 10 days. Browse Virgin Media Virgin Media. Several attempts at phoning virgin to return unused kit after a recent contract change, all to no avail. . It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for kit that I am very happy to send back - I am well and truly fed up with virgin mediaI used to live in London and since I had to move home I chose to discontinue my broadband. co/recycling for information on how to return or recycle old equipment,together with any associated items such as leads or power supplies. Hello, I scheduled a return of my kit for Sept 7th and got the confirmation e-mail. I mean, it's not as if he already has a perception of VM as a company riddled with incompetence and disregard for cu.